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Website Privacy Policy

Privacy Policy

 

This is the privacy policy of Reveal Sound s.r.o. In this document, "we", "our", or "us" refer to Reveal Sound s.r.o.

We are company number 06869289 registered in Czech Republic.

Our registered office is at Bellušova 1862/40, Stodůlky, Praha 5, Prague, 155 00, Czech Republic. Telephone: +420228885520.

 

Introduction.

 

1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

5. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org

7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

 

The bases on which we process information about you

 

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

 

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

 

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

 

1. Information we process because we have a contractual obligation with you

 

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

 

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

 

We may use it in order to:

 

1.1. verify your identity for security purposes

1.2. sell products to you

1.3. provide you with our services

1.4. provide you with suggestions and advice on products, services and how to obtain the most from using our website

 

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

 

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

 

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

 

2. Information we process with your consent

 

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

 

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

 

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

 

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

 

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

 

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

 

You may withdraw your consent at any time by instructing us https://reveal-sound.com/knowledge.php?49.

 

3. Information we process for the purposes of legitimate interests

 

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

 

Where we process your information on this basis, we do after having given careful consideration to:

 

● whether the same objective could be achieved through other means

● whether processing (or not processing) might cause you harm

● whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

 

For example, we may process your data on this basis for the purposes of:

 

● To operate and to improve its online and digital services, websites and its contents, as well as the products and how to enhance their user-friendliness.

● To provide you with the product or service you have requested or purchased, including checking that a payment is not made fraudulently.

● To communicate with you and to send you important product and service related notices, such as information about purchases, information on technical services issues, support, security announcements and changes to our terms, conditions and policies.

● To provide user care, warranty, returns and other after sales services.

● To enhance our product and service quality and to educate our personnel to ensure quality, compliance and social responsibility.

● To seek your input and opinions on Reveal Sound products and services, and to conduct surveys and collect user input about our products and services.

● To keep you informed about new products, software updates and upcoming events, as well as to provide you with newsletters and other sales and marketing communications.

● To create anonymous, aggregated statistics about the use of our website, products, services and other programmes, which we may share with third parties and/or make available to the public.

● To develop and improve new and existing Reveal Sound products and services, recommendations, advertisements and other communications and learn more about our user’s music and sound preferences in general.

 

4. Information we process because we have a legal obligation

 

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

 

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.

 

This may include your personal information.

 

Specific uses of information you provide to us

 

5. Information provided on the understanding that it will be shared with a third party

 

In general, Reveal Sound does not sell, rent, share or otherwise disclose your personal information with third parties. Notwithstanding, in our endeavour to provide you with quality products and services, we may need to make certain exemptions to this general principle.

 

We may use third-party service providers to process information on our behalf for the purposes outlined above, e.g. to fulfil orders, delivering packages, sending postal mail and emails, providing marketing, technical and support assistance, processing credit card payments, providing IT and cyber security services, providing fraud checking services and providing customer services etc.

 

We may disclose and use information about you with our third-party Developers to process information for the purpose of ensuring product compatibility and interlinkage with Reveal Sound products, modules and services to optimise your use of Reveal Sound products and services.

 

If you request or agree to receive information or newsletters from one of our business partners, we may provide that third-party with your details so that they can respond to your request.

 

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at https://reveal-sound.com/knowledge.php?49.

 

6. Complaints regarding content on our website

 

If you complain about any of the content on our website, we shall investigate your complaint.

 

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

 

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

 

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

 

7. Information relating to your method of payment

 

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.

 

At the point of payment, you are transferred to a secure page on the website of ShareIt/eSellerate or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.

 

8. Sending a message to our support team

 

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

 

We record your request and our reply in order to increase the efficiency of our organisation.

 

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

 

9. Complaining

 

When we receive a complaint, we record all the information you have given to us.

 

We use that information to resolve your complaint.

 

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

 

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

 

10. Affiliate and business partner information

 

This is information given to us by you in your capacity as an affiliate of us or as a business partner.

 

It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.

 

The information is not used for any other purpose.

 

We undertake to preserve the confidentiality of the information and of the terms of our relationship.

 

We expect any affiliate or partner to agree to reciprocate this policy.

 

Use of information we collect through automated systems when you visit our website

 

11. Cookies

 

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

 

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

 

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

 

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

 

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

 

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

 

We use cookies in the following ways:

 

11.1. to track how you use our website

 

11.2. to record whether you have seen specific messages we display on our website

 

11.3. to keep you signed in our site

 

11.4. to record your answers to surveys and questionnaires on our site while you complete them

 

12. Personal identifiers from your browsing activity

 

Requests by your web browser to our servers for web pages and other content on our website are recorded.

 

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

 

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

 

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

 

13. Our use of re-marketing

 

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

 

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

 

Disclosure and sharing of your information

 

14. Information we obtain from third parties

 

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

 

No such information is personally identifiable to you.

 

15. Third party advertising on our website

 

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

 

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.

 

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

 

16. Data may be processed outside the European Union

 

We are a global organisation and provide our products and services to users across the globe. For the purposes explained in this policy, your information may be transferred to other third parties in countries which may not have the same level of data protection laws as those in the country where you are located. Currently, we predominantly utilise third-party service providers, business partners and developers located in the Russian Federation and Ukraine.

 

For more detailed information about international information transfers to our business partners, service providers and developers outside of the EU/EEA, please contact us using the details given in the “Contact us” section below.

 

Access to your own information

 

17. Access to your personal information

 

17.1. At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

 

17.2. To obtain a copy of any information that is not provided on our website you may send us a request at support@reveal-sound.com.

 

17.3. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

 

18. Removal of your information

 

If you wish us to remove personally identifiable information from our website, you may contact us at privacy@reveal-sound.com.

 

This may limit the service we can provide to you.

 

19. Verification of your information

 

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your

 

information.

 

Other matters

 

20. Use of site by children

 

20.1. We do not sell products or provide services for purchase by children, nor do we market to children.

 

20.2. If you are under 16, you may use our website only with consent from a parent or guardian

 

20.3. We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.

 

20.4. Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.

 

21. Encryption of data sent between us

 

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

 

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

 

22. Retention period for personal data

 

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

 

22.1. to provide you with the services you have requested;

 

22.2. to comply with other law, including for the period demanded by our tax authorities;

 

22.3. to support a claim or defence in court.

 

If you no longer want to receive certain communications from us click the "unsubscribe" link in our communications (or as otherwise instructed). Please note that you cannot unsubscribe from certain email correspondence from us, such as messages relating to your account transactions, software updates and instructions.

 

Furthermore, please take note that a complete removal of your user account or your email address will result in you not being able to use our products or service.

 

To exercise choices regarding cookies set through our website, as well as other types of online tracking, see the “Cookies” section above.

 

23. Compliance with the law

 

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

 

However, ultimately it is your choice as to whether you wish to use our website.

 

24. Review of this privacy policy

 

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

 

If you have any question regarding our privacy policy, please https://reveal-sound.com/knowledge.php?49.